Evaluation of the William D. Ford
Federal Direct Loan Program

Institutional Survey Component

The satisfaction surveys of institutions are one component of the evaluation of the William D. Ford Federal Direct Loan Program commissioned by the U.S. Department of Education. These surveys are designed to determine the level of institutional satisfaction with the Federal Direct Loan and Federal Family Education Loan (FFEL) Programs.

The objectives of these surveys are to:

• to assess the overall quality and ease of loan program administration at the institutional level;
• to determine the level of institutional satisfaction with communications and support from the Department of Education;
• to determine the level of institutional satisfaction with service providers (i.e., lenders and guarantee agencies); and
• to identify variations in satisfaction level and perceived quality of loan program administration by key institutional characteristics.

Survey of Institutions Participating in the Federal Family Education Loan Program 1994-95
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Survey of Institutions Participating in the Federal Direct Loan and Federal Family Education Loan Programs Academic Year 1996-97
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Download Technical Appendices as pdf file (850k)

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