For information technology investments only:
| Hardware | 0 |
| Software | 0 |
| Services | 100 |
| Other | 0 |
|
Table 1:
SUMMARY OF SPENDING FOR PROJECT PHASES |
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| PY-1 and earlier | PY 2008 | CY 2009 | BY 2010 | BY+1 2011 | BY+2 2012 | BY+3 2013 | BY+4 and beyond | Total | |
|---|---|---|---|---|---|---|---|---|---|
| Planning: | 0.25 | 0.25 | 0 | 0 | |||||
| Acquisition: | 0 | 0 | 0 | 0 | |||||
| Subtotal Planning amp; Acquisition: | 0.25 | 0.25 | 0 | 0 | |||||
| Operations & Maintenance: | 50.2 | 10.59 | 9.3 | 9.5 | |||||
| TOTAL: | 50.45 | 10.84 | 9.3 | 9.5 | |||||
|
Government FTE Costs should not be included in the amounts provided above. |
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| Government FTE Costs | 4.04 | 1.16 | 1.21 | 1.25 | |||||
| Number of FTE represented by Costs: | 38 | 10 | 11 | 11 | |||||
|
Performance Information Table |
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| Fiscal Year | Strategic Goal(s) Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Target | Actual Results |
|---|---|---|---|---|---|---|---|
| 2004 | Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Frequency and Depth | Frequency: Number of GAs reporting more than monthly. | 4 GAs report more than monthly (FY 2002) | 24 GAs report more than monthly | 7 |
| 2004 | Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Participation | Participation: Number of Guaranty Agencies (GA) reporting electronically. | 13 GAs report electronically (FY 2002) | 35 GAs e-report. | 33 |
| 2004 | Deliver federal student aid to students and parents effectively and efficiently. | Technology | Operations and Maintenance Costs | Overall Cost: Cost per Student decreases. | Cost per Student = $0.2200 (FY 2002) | Cost per Student decreases to $0.1997. | .21Goal not met due to cost of transition to new contractor |
| 2005 | Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education: Number of NSLDS findings in Financial Statement Audit | 0 | 0 | 0 |
| 2005 | Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | System Response Time | Response time: Average speed of answering phone at customer service center (in seconds). | 30 | 25 | 20 |
| 2005 | Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Cycle Time | Cycle Time: Data processing time. Currently running at 100% of CPU. | 90% | 100% | 90% |
| 2005 | Deliver federal student aid to students and parents effectively and efficiently. | Technology | System Response Time | Response Time: Timely resolution of abends within contractual performance measures based on severity levels. | 85% | 90% | 100% as of 9/30/2006 |
| 2006 | Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education: Number of NSLDS findings in Financial Statement Audit | 0 | 0 | 0 |
| 2006 | Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | System Response Time | Response time: Average speed of answering phone at customer service center. | 30 | 25 | 21 as of 9/30/06 |
| 2006 | Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Cycle Time | Cycle Time: Data processing time. Currently running at 100% of CPU. | 100% | 90% | 90% as of 9/2006 |
| 2006 | Deliver federal student aid to students and parents effectively and efficiently. | Technology | System Response Time | Response Time: Timely resolution of abends within contractual performance measures based on severity levels. | 85% | 90% | 95% as of 6/2006 |
| 2007 | Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education: Number of NSLDS findings in Financial Statement Audit | 0 | 0 | 0 |
| 2007 | Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | System Response Time | Response Time: Average speed of answering phone at customer service center (in seconds). | 30 | 25 | 25 |
| 2007 | Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Cycle Time | Cycle Time: Data processing time. Currently running at 100% of CPU. | 100% | 90% | 90% |
| 2007 | Deliver federal student aid to students and parents effectively and efficiently. | Technology | System Response Time | Response Time: Timely resolution of abends within contractual performance based on severity levels | 85% | 95% | 87% |
| 2008 | Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education:Number of NSLDS findings in Financial Statement Audit. | 0 | 0 | 0 as of 7/08 |
| 2008 | Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | System Response Time | Response Time: Average speed of answering phone at customer service center (in seconds). | 30 | 25 | 20 as of 7/08 |
| 2008 | Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Cycle Time | Cycle Time: Data Processing Time. Currently running at 100% CPU. | 100% | 90% | 73 as of 7/08 |
| 2008 | Deliver federal student aid to students and parents effectively and efficiently. | Technology | System Response Time | Response Time: Resolution of abends within contractual performance based on three levels of severity. | 85% | 90% | 85 as of 7/08 |
| 2009 | Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | System Response Time | Response Time: Average speed of answering phone at customer service center (in seconds) | 25 | 22 | Available 9/09 |
| 2009 | Deliver federal student aid to students and parents effectively and efficiently. | Processes and Activities | Cycle Time | Cycle Time: Data Processing Time. Currently running at 100% of CPU. | 95% | 100% | Available 9/09 |
| 2009 | Deliver federal student aid to students and parents effectively and efficiently. | Technology | System Response Time | Response Time: Resolution of abends within contractual performance based on three levels of severity. | 90% | 92% | Available 9/09 |
| 2009 | Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education:Number of NSLDS findings in Financial Statement Audit. | 0 | 0 | Available 9/09 |
| 2010 | Deliver federal student aid to students and parents effectively and efficiently. | Mission and Business Results | Higher Education | Higher Education:Number of NSLDS findings in Financial Statement Audit. | 0 | 0 | Available 9/10 |
| 2010 | Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | System Response Time | Response Time: Average speed of answering phone at customer service center (in seconds) | 25 | 22 | Available 9/10 |
| 2010 | Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Higher Education | Call Accuracy | 95% | 95% | Available 9/10 |
| 2010 | Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Higher Education | Customer Statisfaction | 4 out of 5 | 4 out of 5 | Available 9/10 |
| 2010 | Deliver federal student aid to students and parents effectively and efficiently. | Customer Results | Higher Education | Call Response Time | 95% | 95% | Available 9/10 |
| 2010 | Delivers federal student aid to students and parents effectively and efficiently. | Processes and Activities | Higher Education | Abend Mangement Severity 2 | 85% | 85% | Available 9/10 |
| 2010 | Delivers federal student aid to students and parents effectively and efficiiently | Processes and Activities | Higher Education | Documentation Delivered | 100% | 100% | Available 9/10 |
| 2010 | Deliver federal student aid to students and parents effectively and efficiently | Processes and Activities | Cycle Time | Cycle Time: Data Processing Time: Currently running at 100% of CPU | 95% | 100% | Available 9/10 |
| 2010 | Deliver federal student aid to students and parents effectively and efficiently | Technology | System Response Time | Response Time: Resolution of abends within contractual performance based on three levels of severity. | 90% | 92% | Available 9/10 |
|
4. Service Component Reference Model (SRM) Table : |
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| Agency Component Name | Agency Component Description | FEA SRM Service Type | FEA SRM Component | Service Component Reused | Internal or External Reuse? | BY Funding Percentage | |
|---|---|---|---|---|---|---|---|
| Component Name | UPI | ||||||
| FSA/NSLDS System Security | Provide Security for NSLDS data. | Security Management | Identification and Authentication | [Not answered] | [Not answered] | No Reuse | 7 |
| FSA/NSLDS System Security | Provide security for NSLDS data. | Security Management | Access Control | [Not answered] | [Not answered] | No Reuse | 3 |
| FSA/NSLDS Data Search | Provide ability to FSA systems to query data. | Search | Query | [Not answered] | [Not answered] | No Reuse | 5 |
| FSA/NSLDS CRM | Provide customer support. | Customer Initiated Assistance | Online Help | [Not answered] | [Not answered] | No Reuse | 1 |
| FSA/NSLDS CRM | Provide customer support. | Customer Initiated Assistance | Self-Service | [Not answered] | [Not answered] | No Reuse | 2 |
| FSA/NSLDS CRM | Provide customer support. | Customer Initiated Assistance | Assistance Request | [Not answered] | [Not answered] | No Reuse | 8 |
| FSA/NSLDS Management of Process | Provide management and oversight of contractor. | Reporting | Ad Hoc | [Not answered] | [Not answered] | No Reuse | 15 |
| FSA/NSLDS Knowledge Management | Provide data request support. | Knowledge Management | Information Retrieval | [Not answered] | [Not answered] | No Reuse | 8 |
| FSA/NSLDS Knowledge Management | Provide data request support. | Knowledge Management | Knowledge Distribution and Delivery | [Not answered] | [Not answered] | No Reuse | 5 |
| FSA/NSLDS Records Management | Provide and store data records. | Records Management | Record Linking / Association | [Not answered] | [Not answered] | No Reuse | 1 |
| FSA/NSLDS Reporting | Provide informational reports to customers. | Reporting | Ad Hoc | [Not answered] | [Not answered] | No Reuse | 3 |
| FSA/NSLDS Reporting | Provide informational reports to customers. | Reporting | Standardized / Canned | [Not answered] | [Not answered] | No Reuse | 2 |
| FSA/NSLDS Data Management | Provides data management to support Federal Student Aid Functions. | Data Management | Data Exchange | [Not answered] | [Not answered] | No Reuse | 6 |
| FSA/NSLDS Data Management | Provide data management to support Federal Student Aid Functions. | Data Management | Data Warehouse | [Not answered] | [Not answered] | No Reuse | 15 |
| FSA/NSLDS Data Management | Provide Data Management to support Federal Student Aid Functions. | Data Management | Extraction and Transformation | [Not answered] | [Not answered] | No Reuse | 4 |
| FSA/NSLDS Data Management | Provide Data Management to support Federal Student Aid Functions. | Data Management | Loading and Archiving | [Not answered] | [Not answered] | No Reuse | 14 |
| FSA/NSLDS CRM | Provide customer support. | Customer Preferences | Alerts and Notifications | [Not answered] | [Not answered] | No Reuse | 1 |
|
5. Technical Reference Model (TRM) Table: |
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| FEA SRM Component | FEA TRM Service Area | FEA TRM Service Category | FEA TRM Service Standard | Service Specification |
|---|---|---|---|---|
| Record Linking / Association | Service Platform and Infrastructure | Support Platforms | Dependent Platform | IBM Corporation, zOS Version 8.0 |
| Ad Hoc | Service Platform and Infrastructure | Support Platforms | Dependent Platform | IBM Corporation, zOS Version 8.0 |
| Standardized / Canned | Service Platform and Infrastructure | Support Platforms | Dependent Platform | IBM Corporation, zOS Version 8.0 |
| Data Exchange | Service Platform and Infrastructure | Support Platforms | Dependent Platform | IBM Corporation, zOS Version 8.0 |
| Data Warehouse | Service Platform and Infrastructure | Support Platforms | Dependent Platform | IBM Corporation, zOS Version 8.0 |
| Extraction and Transformation | Service Platform and Infrastructure | Support Platforms | Dependent Platform | IBM Corporation, zOS Version 8.0 |
| Loading and Archiving | Service Platform and Infrastructure | Support Platforms | Dependent Platform | IBM Corporation, zOS Version 8.0 |
| Record Linking / Association | Service Platform and Infrastructure | Database / Storage | Database | IBM Corporation, DB2 Connect Version 8.0 |
| Ad Hoc | Service Platform and Infrastructure | Database / Storage | Database | IBM Corporation, DB2 Connect Version 8.0 |
| Standardized / Canned | Service Platform and Infrastructure | Database / Storage | Database | IBM Corporation, DB2 Connect Version 8.0 |
| Data Exchange | Service Platform and Infrastructure | Database / Storage | Database | IBM Corporation, DB2 Connect Version 8.0 |
| Data Warehouse | Service Platform and Infrastructure | Database / Storage | Database | IBM Corporation, DB2 Connect Version 8.0 |
| Extraction and Transformation | Service Platform and Infrastructure | Database / Storage | Database | IBM Corporation, DB2 Connect Version 8.0 |
| Loading and Archiving | Service Platform and Infrastructure | Database / Storage | Database | IBM Corporation, DB2 Connect Version 8.0 |
| Information Retrieval | Service Platform and Infrastructure | Support Platforms | Dependent Platform | Microsoft Corporation, Windows 2000 Server |
| Information Retrieval | Service Platform and Infrastructure | Delivery Servers | Web Servers | Microsoft Corporation, Internet Information Server |
| Knowledge Distribution and Delivery | Service Platform and Infrastructure | Support Platforms | Dependent Platform | Microsoft Corporation, Windows 2000 Server |
| Knowledge Distribution and Delivery | Service Platform and Infrastructure | Delivery Servers | Web Servers | Microsoft Corporation, Internet Information Server |
| Access Control | Service Access and Delivery | Service Requirements | Authentication / Single Sign-on | IBM Corporation, zOS Version 8.0 |
| Query | Service Platform and Infrastructure | Delivery Servers | Web Servers | IBM Corporation, zOS Version 8.0 |
| Online Help | Service Access and Delivery | Access Channels | Collaboration / Communications | MS IE or Netscape |
| Self-Service | Service Access and Delivery | Access Channels | Web Browser | MS IE or Netscape |
| Assistance Request | Component Framework | User Presentation / Interface | Dynamic Server-Side Display | Siebel Partner Relationship Management |
| Alerts and Notifications | Service Access and Delivery | Access Channels | Other Electronic Channels | iFAR |
| Identification and Authentication | Service Access and Delivery | Service Requirements | Authentication / Single Sign-on | IBM Tivoli Access Manager (TAM) |
|
2. b Comparison of Plan vs. Actual Performance Table: |
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| Description of Milestone | Planned | Actual | Variance | |||
|---|---|---|---|---|---|---|
| Completion Date | Total Cost ($M) | Completion Date | Total Cost ($M) | Schedule:Cost (# days/$M) |
||
| FY 2002 Maintenance | Sep 30, 2002 | 10.6494 | Sep 30, 2002 | 10.6494 | 0 | 0 |
| FY 2003 Maintenance | Sep 30, 2003 | 13.78 | Sep 30, 2003 | 11.7357 | 0 | 2.0443 |
| FY 2004 Maintenance | Sep 30, 2004 | 10.485 | Sep 30, 2004 | 11.2808 | 0 | -0.7958 |
| FY 2005 Maintenance | Sep 30, 2005 | 7.398 | Sep 30, 2005 | 7.397935 | 0 | 2.449545 |
| FY 2006 Maintenance | Sep 30, 2006 | 8.628 | Sep 30, 2006 | 8.541128 | 0 | 2.641067 |
| FY 2007 Maintenance | Sep 30, 2007 | 7.988 | Sep 30, 2007 | 7.942 | 0 | 2.40166 |
| FY 2008 Maintenance | Sep 30, 2008 | 10.59 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY 2009 Maintenance | Sep 30, 2009 | 9.3 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |
| FY 2010 Maintenance | Sep 30, 2010 | 9.5 | [Not answered] | [Not answered] | [Not answered] | [Not answered] |