U.S. Department of Education: Promoting Educational Excellence for all Americans

Combined Office Automation (EDUCATE) : Education Department Utility for Communications, Applications and Technical Environment (EDUCATE) formerly known as EDNet.

Exhibit 300: Capital Asset Plan and Business Case Summary
Part I: Summary Information And Justification

Section A: Overview

  1. Date of submission: Sep 10, 2007
  2. Agency: 018
  3. Bureau: 24
  4. Name of this Capital Asset: Combined Office Automation (EDUCATE) : Education Department Utility for Communications, Applications and Technical Environment (EDUCATE) formerly known as EDNet.
  5. Unique Project (Investment) Identifier: 018-24-02-00-01-1020-00
  6. What kind of investment will this be in FY2010? Operations and Maintenance
  7. What was the first budget year this investment was submitted to OMB? FY2001 or earlier
  8. Provide a brief summary and justification for this investment, including a brief description of how this closes in part or in whole an identified agency performance gap: The EDUCATE contract replaces the pre-existing EDNet Support Services contract which migrates from a Government-Owned Contract-Operated (GOCO) IT environment to a Contractor-Owned Contractor-Operated (COCO) Managed Services IT environment. As such, the contractor, Perot Systems, will provide the total Information Technology platform and infrastructure to support ED employees in meeting the Departments mission. The contractor will provide all personnel, materials, services, and facilities necessary to provide COCO managed services for EDs IT operations, including desktop services, helpdesk support services, data center operations and services, e-mail, records management, network services, disaster recovery services, special services, and printer services. The benefit to the government under a COCO managed services performance-based contract is that Perot Systems owns, maintains, upgrades and refreshes all of the IT infrastructure assets and provides services to achieve defined Service Level Agreements which are designed to ensure effective and efficient mission support across the Department. There are also significant cost savings to the Department under this model. Estimated savings over 3 years 08-10 are anticipated to be between $20-$25 million. The COCO Managed IT Infrastructure service model will provide the following Operational Services: 1. Security & Privacy Operations (SP); 2. Desktop Services (DS); 3. Helpdesk Support (HS); 4. Systems/Data Center Operations (SD); 5. E-Mail (EM); 6. Network Services / Telecommunications / Multimedia Services (NS) ; 7. Disaster Recovery (DR); 8. Special Services (SS); 9. Printer Services (PS) The EDUCATE scope encompasses the IT infrastructure optimization initiatives as defined by OMB's E-Gov Infrastructure Optimization Line of Business and fully supports the goals established by the President's Management Agenda (PMA) and the Federal Enterprise Architecture.
  9. Did the Agency's Executive/Investment Committee approve this request? yes
    1. If "yes," what was the date of this approval? Jun 14, 2007
  10. Did the Project Manager review this Exhibit? yes
  11. Contact information of Program/Project Manager?
    1. What is the current FAC-P/PM (for civilian agencies) or DAWIA (for defense agencies) certification level of the program/project manager? Senior/Expert/DAWIA-Level 3
  1. Has the agency developed and/or promoted cost effective, energy efficient and environmentally sustainable techniques or practices for this project. yes
    1. Will this investment include electronic assets (including computers)? no
    2. Is this investment for new construction or major retrofit of a Federal building or facility? (answer applicable to non-IT assets only) no
      1. If "yes," is an ESPC or UESC being used to help fund this investment? [Not answered]
      2. If "yes," will this investment meet sustainable design principles? [Not answered]
      3. If "yes," is it designed to be 30% more energy efficient than relevant code? [Not answered]
  2. Does this investment directly support one of the PMA initiatives? yes
    Financial Performance
    Expanded E-Government
    1. Briefly and specifically describe for each selected how this asset directly supports the identified initiative(s)? Supports expanding e-gov by reducing the expense and difficulty of doing business with the government and providing high quality customer service. Supports ITI LoB by optimizing EDs infrastructures (end user support systems, telecom and networks, and data centers) to enhance cost efficiency and improve service levels. It also supports Financial Performance by enhancing process improvements; achieving cost savings; and standardizing business processes.
  3. Does this investment support a program assessed using the Program Assessment Rating Tool (PART)? (For more information about the PART, visit www.whitehouse.gov/omb/part.) no
    1. If "yes," does this investment address a weakness found during a PART review? [Not answered]
    2. If "yes," what is the name of the PARTed program? [Not answered]
    3. If "yes," what rating did the PART receive? [Not answered]
  4. Is this investment for information technology? yes

For information technology investments only:

  1. What is the level of the IT Project? (per CIO Council PM Guidance) Level 3
  2. In addition to the answer in 11(a), what project management qualifications does the Project Manager have? (per CIO Council PM Guidance) (1) Project manager has been validated as qualified for this investment
  3. Is this investment or any project(s) within this investment identified as "high risk" on the Q4-FY 2008 agency high risk report (per OMB Memorandum M-05-23)? yes
  4. Is this a financial management system? no
    1. If "yes," does this investment address a FFMIA compliance area? [Not answered]
      1. If "yes," which compliance area: [Not answered]
      2. If "no," what does it address? [Not answered]
    2. If "yes," please identify the system name(s) and system acronym(s) as reported in the most recent financial systems inventory update required by Circular A-11 section 52 [Not answered]
  5. What is the percentage breakout for the total FY2010 funding request for the following?
Hardware 0
Software 0
Services 100
Other 0
  1. If this project produces information dissemination products for the public, are these products published to the Internet in conformance with OMB Memorandum 05-04 and included in your agency inventory, schedules and priorities? n/a
  2. Contact information of individual responsible for privacy related questions:
   
   
   
   
  1. Are the records produced by this investment appropriately scheduled with the National Archives and Records Administration's approval? no
  2. Does this investment directly support one of the GAO High Risk Areas? no

Section B: Summary of Spending

  1.  

Table 1: SUMMARY OF SPENDING FOR PROJECT PHASES
(REPORTED IN MILLIONS)
(Estimates for BY+1 and beyond are for planning purposes only and do not represent budget decisions)
  PY-1 and earlier PY 2008 CY 2009 BY 2010 BY+1 2011 BY+2 2012 BY+3 2013 BY+4 and beyond Total
Planning: 0 0 0 0          
Acquisition: 0 0 0 0          
Subtotal Planning amp; Acquisition: 0 0 0 0          
Operations & Maintenance: 38.36 52.154 57.001 57.001          
TOTAL: 38.36 52.154 57.001 57.001          

Government FTE Costs should not be included in the amounts provided above.
Government FTE Costs 1.12 1.15 1.9 2.28          
Number of FTE represented by Costs: 10 14 20 24          
  1. Will this project require the agency to hire additional FTE's? no
    1. If "yes", How many and in what year? [Not answered]
  2. If the summary of spending has changed from the FY2009 President's budget request, briefly explain those changes: The total may appear different from the President's Budget because an independent cost assessment included telecommunications expenses and enterprise-wide software costs for the first time beginning in CY 2008. Previously ED telecommunication expenses were funded under another allocation and not reported to the PIRWG. For 2009 and beyond, the new contractor has provided accurate cost estimates based on past performance. NOTE: The table reflects 10 years of EDUCATE funding.

Section D: Performance Information

Performance Information Table
Fiscal Year Strategic Goal(s) Supported Measurement Area Measurement Grouping Measurement Indicator Baseline Target Actual Results
2008 Cross-goal Strategy on Management: Obejctive 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Preparedness and Planning Managed DR Services (Hot Services) 100% & immediate Maintain 100%" 100%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Preparedness and Planning Managed DR Services (Disaster & Recovery Testing) 100% Maintain 100%" 100%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Electronic Messaging Services Availability 99.60% Maintain 99.60% 99.8%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability General Availability 99.60% Maintain 99.60% 99.8%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Service Efficiency RCA Delivery 99.90% delivered within the specified time Maintain 99.90% 88.9%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Network Services Availability 99.60% Maintain 99.60% 99.8%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Reliability Deployment of Server Updates 100 % Maintain 100 % 100%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability ISP Hosting Services Availability 99.6% availability Maintain 99.6% availability 99.9%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability ED.gov Services Availability 99.9% availability Maintain 99.9% availability 99.97%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability connectED Services Availability 99.6% availability Maintain 99.6% availability 99.98%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Monitoring and Prediction Intrusion Detection/Protection Monitoring/Log Analysis 99.9% detection & prevention Maintain 99.9% detection & prevention 99.98%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Disaster Preparedness and Planning Enterprise Vulnerability Management Service/Analysis/Remediation Recommendations 99.9% Successful Remediation Maintain 99.9% Successful Remediation 100%
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Preparedness and Planning Managed DR Services (Hot Services) 100% & immediate Maintain 100% & immediate TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Preparedness and Planning Managed DR Services (Disaster & Recovery Testing) 100% Maintain 100% TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Electronic Messaging Services Availability 99.60% Maintain 99.60% TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability General Availability 99.60% Maintain 99.60% TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Service Efficiency RCA Delivery 99.90% delivered within the agreed upon time Maintain 99.90 TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Managed Network Services Availability Latency 120 ms Maintain Latency 120 ms TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Network Services Availability 99.60% Maintain 99.60% TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Reliability Deployment of Server Updates 100% Maintain 100% TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability ISP Hosting Services Availability 99.6% Availability Maintain 99.6% Availability TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability ED.gov Services Availability100 % currency maintained on all items listed in the ED Services Catalog. 99.9% Availability Maintain 99.9% Availability TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability connectED Services Availability 99.6% availability Maintain 99.6% availability TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Repair and Restore Incident Response and Problem Management 100% Response within the rquirement Maintain 100% TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Monitoring and Prediction Intrusion Detection/Protection Monitoring/Log Analysis 99.9% detection & prevention Maintain 99.9% detection & prevention TBD
2009 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Disaster Preparedness and Planning Enterprise Vulnerability Management Service/Analysis/Remediation Recommendations 99.9% successful remediation Maintain 99.9% successful remediation TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Preparedness and Planning Managed DR Services (Hot Services) 100% & immediate Maintain 100% and immediate TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Preparedness and Planning Managed DR Services (Disaster & Recovery Testing) 100% Maintain 100% TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Electronic Messaging Services Availability 99.60% Maintain 99.60% TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability General Availability 99.60% Maintain 99.60% TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Service Efficiency RCA Delivery 99.90% delivered within the specified time Maintain 99.90% TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability ISP Hosting Services Availability 99.6% availability Maintain 99.6% availability TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability ED.gov Services Availability 99.9% availability Maintain 99.9% availability TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability connectED Services Availability 99.6% availability Maintain 99.6% availability TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Repair and Restore Incident Response and Problem Management 100% Response within the required time Maintain 100% TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Monitoring and Prediction Intrusion Detection/Protection Monitoring/Log Analysis 99.9% detection & prevention Maintain 99.9% TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Disaster Preparedness and Planning Enterprise Vulnerability Management Service/Analysis/Remediation Recommendations 99.9% successful remediation Maintain 99.9% TBD
2007 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Customer Results Delivery Time Priority 1 Customer Support 95% 99% 98.23%
2007 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Customer Results Delivery Time Priority 2 Customer Support 98.88% 95% 98.33%
2007 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Customer Results Delivery Time Priority 3 Customer Support 98.32% 90% 99.80%
2007 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Corrective Action Network Availability during core hours 99.00% 99.60% 100%
2007 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Information Management Messaging Availability (Outlook) 99.00% 99.00% 99.98%
2007 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Efficiency Timeliness of Backups Performed 97.40% 96% 99.87%
2007 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Efficiency Notification of Issues & Security Notification 98.8 100% 100%
2007 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Server Availability During Core Hours 99.00% 99.60% 100%
2007 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Virus Penetrations of Network 100% 100% 100%
2008 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Disaster Repair and Restore Incident Response and Problem Management 100% within the specified timeframe 100% TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Managed Network Services Latency 120 ms Maintain Latency 120 ms TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Network Services Availability 99.60% Maintain 99.60% TBD
2010 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Reliability Deployment of Server Updates 100% Maintain 100% TBD
2006 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Customer Results Delivery Time Priority 1 Customer Support 95% 99% 80.33%
2006 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Customer Results Delivery Time Priority 2 Customer Support 88.88% 95% 34.67%
2006 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Customer Results Delivery Time Priority 3 Customer Support 98.32% 90% 92.67%
2006 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Corrective Action Network Availability during core hours 99.00% 99.6% 100.00%
2006 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Mission and Business Results Information Management Messaging Availability (Outlook) 99.00% 99.00% 99.99%
2006 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Efficiency Timeliness of Backups Performed 97.4 % 96% 99.87%
2006 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Processes and Activities Efficiency Notification of Issues & Security Notification 98.8% 100% 100%
2006 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Server Availability During Core Hours 99.00% 99.6% 100%
2006 Cross-goal Strategy on Management: Objective 1: Maintain and strengthen financial integrity and management and internal controls. Technology Availability Virus Penetrations of Network 100% 100% 100%

Section F: Enterprise Architecture (EA)

  1. Is this investment included in your agency's target enterprise architecture? yes
    1. If "no," please explain why? [Not answered]
  2. Is this investment included in the agency's EA Transition Strategy? yes
    1. If "yes," provide the investment name as identified in the Transition Strategy provided in the agency's most recent annual EA Assessment. EDUCATE
    2. If "no," please explain why? [Not answered]
  3. Is this investment identified in a completed and approved segment architecture? yes
    1. If "yes," provide the six digit code corresponding to the agency segment architecture. The segment architecture codes are maintained by the agency Chief Architect. For detailed guidance regarding segment architecture codes, please refer to http://www.egov.gov/. 404-000

4. Service Component Reference Model (SRM) Table :

Agency Component Name Agency Component Description FEA SRM Service Type FEA SRM Component Service Component Reused Internal or External Reuse? BY Funding Percentage
Component Name UPI
Desktop Services (DS) Consists of a suite of core applications and office automation tools which shall be applied to all user workstations Asset / Materials Management Asset Cataloging / Identification [Not answered] [Not answered] No Reuse 2
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Asset / Materials Management Asset Cataloging / Identification [Not answered] [Not answered] No Reuse 1
Desktop Services (DS) Consists of a suite of core applications and office automation tools which shall be applied to all user workstations Asset / Materials Management Computers / Automation Management [Not answered] [Not answered] No Reuse 2
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Asset / Materials Management Computers / Automation Management [Not answered] [Not answered] No Reuse 1
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Asset / Materials Management Facilities Management [Not answered] [Not answered] No Reuse 1
Desktop Services (DS) Consists of a suite of core applications and office automation tools which shall be applied to all user workstations Asset / Materials Management Asset Transfer, Allocation, and Maintenance [Not answered] [Not answered] No Reuse 2
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Asset / Materials Management Asset Transfer, Allocation, and Maintenance [Not answered] [Not answered] No Reuse 1
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Asset / Materials Management Asset Transfer, Allocation, and Maintenance [Not answered] [Not answered] No Reuse 2
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Data Management Data Recovery [Not answered] [Not answered] No Reuse 1
Disaster Recovery (DR) Services to support Disaster Recovery, Continuity of Operations, and IT/Network emergency backup Data Management Data Recovery [Not answered] [Not answered] No Reuse 2
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Data Management Loading and Archiving [Not answered] [Not answered] No Reuse 1
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Development and Integration Enterprise Application Integration [Not answered] [Not answered] No Reuse 1
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Development and Integration Legacy Integration [Not answered] [Not answered] No Reuse 1
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Development and Integration Instrumentation and Testing [Not answered] [Not answered] No Reuse 1
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Data Management Extraction and Transformation [Not answered] [Not answered] No Reuse 1
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Data Management Data Cleansing [Not answered] [Not answered] No Reuse 1
Helpdesk Support (HS) Media agnostic Helpdesk service, equipment and software Customer Initiated Assistance Assistance Request [Not answered] [Not answered] No Reuse 1
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Customer Initiated Assistance Assistance Request [Not answered] [Not answered] No Reuse 1
Desktop Services (DS) Consists of a suite of core applications and office automation tools which shall be applied to all user workstations Customer Initiated Assistance Assistance Request [Not answered] [Not answered] No Reuse 2
Helpdesk Support (HS) Media agnostic Helpdesk service, equipment and software Customer Relationship Management Call Center Management [Not answered] [Not answered] No Reuse 0
Helpdesk Support (HS) Media agnostic Helpdesk service, equipment and software Customer Relationship Management Customer / Account Management [Not answered] [Not answered] No Reuse 0
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Customer Relationship Management Customer / Account Management [Not answered] [Not answered] No Reuse 1
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Customer Relationship Management Customer / Account Management [Not answered] [Not answered] No Reuse 2
Helpdesk Support (HS) Media agnostic Helpdesk service, equipment and software Customer Relationship Management Contact and Profile Management [Not answered] [Not answered] No Reuse 0
Helpdesk Support (HS) Media agnostic Helpdesk service, equipment and software Customer Relationship Management Customer Feedback [Not answered] [Not answered] No Reuse 0
Helpdesk Support (HS) Media agnostic Helpdesk service, equipment and software Customer Relationship Management Surveys [Not answered] [Not answered] No Reuse 0
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Customer Preferences Alerts and Notifications [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Customer Initiated Assistance Scheduling [Not answered] [Not answered] No Reuse 2
Helpdesk Support (HS) Media agnostic Helpdesk service, equipment and software Customer Initiated Assistance Scheduling [Not answered] [Not answered] No Reuse 0
Desktop Services (DS) Consists of a suite of core applications and office automation tools which shall be applied to all user workstations Customer Initiated Assistance Scheduling [Not answered] [Not answered] No Reuse 3
Printer Services (PS) Printer Services including installation, repair, disposal, networking, and supplies Customer Initiated Assistance Scheduling [Not answered] [Not answered] No Reuse 0
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Customer Relationship Management Scheduling [Not answered] [Not answered] No Reuse 1
Helpdesk Support (HS) Media agnostic Helpdesk service, equipment and software Tracking and Workflow Case Management [Not answered] [Not answered] No Reuse 0
Desktop Services (DS) Consists of a suite of core applications and office automation tools which shall be applied to all user workstations Management of Processes Change Management [Not answered] [Not answered] No Reuse 3
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Management of Processes Change Management [Not answered] [Not answered] No Reuse 2
Desktop Services (DS) Consists of a suite of core applications and office automation tools which shall be applied to all user workstations Management of Processes Configuration Management [Not answered] [Not answered] No Reuse 3
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Management of Processes Configuration Management [Not answered] [Not answered] No Reuse 2
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Management of Processes Configuration Management [Not answered] [Not answered] No Reuse 1
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Management of Processes Quality Management [Not answered] [Not answered] No Reuse 2
Helpdesk Support (HS) Media agnostic Helpdesk service, equipment and software Management of Processes Quality Management [Not answered] [Not answered] No Reuse 0
Disaster Recovery (DR) Services to support Disaster Recovery, Continuity of Operations, and IT/Network emergency backup Management of Processes Risk Management [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Management of Processes Risk Management [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Organizational Management Network Management [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Visualization Multimedia [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Knowledge Discovery Modeling [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Reporting Standardized / Canned [Not answered] [Not answered] No Reuse 2
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Reporting Standardized / Canned [Not answered] [Not answered] No Reuse 1
Security and Privacy Operations (SP) Continuous real-time even monitoring and incident management Security Management Intrusion Detection [Not answered] [Not answered] No Reuse 3
Security and Privacy Operations (SP) Continuous real-time even monitoring and incident management Security Management Audit Trail Capture and Analysis [Not answered] [Not answered] No Reuse 3
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Security Management Access Control [Not answered] [Not answered] No Reuse 2
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Security Management Access Control [Not answered] [Not answered] No Reuse 1
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Security Management Identification and Authentication [Not answered] [Not answered] No Reuse 2
Security and Privacy Operations (SP) Continuous real-time even monitoring and incident management Security Management Digital Signature Management [Not answered] [Not answered] No Reuse 3
E-Mail (EM) Stable enterprise e-mail system providing standard mailbox features Collaboration Email [Not answered] [Not answered] No Reuse 1
E-Mail (EM) Stable enterprise e-mail system providing standard mailbox features Collaboration Shared Calendaring [Not answered] [Not answered] No Reuse 0
E-Mail (EM) Stable enterprise e-mail system providing standard mailbox features Collaboration Task Management [Not answered] [Not answered] No Reuse 0
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Communication Audio Conferencing [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Communication Event / News Management [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Communication Computer / Telephony Integration [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Communication Video Conferencing [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Communication Voice Communications [Not answered] [Not answered] No Reuse 2
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Systems Management License Management [Not answered] [Not answered] No Reuse 0
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Systems Management License Management [Not answered] [Not answered] No Reuse 2
Network Services/Telecommunications/Multimedia Services Information and communications technology infrastructure (voice, video, data solutions, multimedia services) Systems Management Remote Systems Control [Not answered] [Not answered] No Reuse 3
Network Services/Telecommunications/Multimedia Services Network Services/Telecommunications/Multimedia Services Systems Management System Resource Monitoring [Not answered] [Not answered] No Reuse 3
Systems/Data Center Operations (SD) Data Centers to support the ED IT Infrastructure and its associated assets Systems Management System Resource Monitoring [Not answered] [Not answered] No Reuse 0
Desktop Services (DS) Consists of a suite of core applications and office automation tools which shall be applied to all user workstations Systems Management Software Distribution [Not answered] [Not answered] No Reuse 3
Helpdesk Support (HS) Media agnostic Helpdesk service, equipment and software Systems Management Issue Tracking [Not answered] [Not answered] No Reuse 3

 

5. Technical Reference Model (TRM) Table:

FEA SRM Component FEA TRM Service Area FEA TRM Service Category FEA TRM Service Standard Service Specification
Call Center Management Component Framework Data Management Reporting and Analysis Contractor-provided Call Center Management application
Data Exchange Component Framework Data Management Database Connectivity Open Database Connectivity (ODBC); Microsoft SQL Server; Oracle SQL Net
Network Management Component Framework Security Certificates / Digital Signatures Secure Sockets Layer (SSL); ITU-T X.509 standards
Network Management Component Framework Security Supporting Security Services Transport Layer Security (TLS); Secure Shell (SSH); Web Services Security (WS Security)
Email Service Access and Delivery Access Channels Collaboration / Communications Microsoft Exchange Server; BlackBerry Enterprise Server; METAmessage Conversion Server
Network Management Service Access and Delivery Access Channels Other Electronic Channels Web Service and URL
Network Management Service Access and Delivery Delivery Channels Intranet Microsoft Windows Server
Network Management Service Access and Delivery Service Requirements Authentication / Single Sign-on Microsoft Active Directory; IBM Tivoli Identity Manager, Federal Identity Manager, Tivoli IBM Directory Integrator
Network Management Service Access and Delivery Service Requirements Legislative / Compliance Section 508
Network Management Service Access and Delivery Service Transport Service Transport Transmission Control Protocol (TCP); Internet Protocol (IP); HyperText Transfer Protocol (HTTP); HTTP Secure (HTTPS); Wireless Application Protocol (WAP); File Transfer Protocol (FTP); IP Security (IPSec)
Network Management Service Access and Delivery Service Transport Supporting Network Services Microsoft Internet Information Server; IMAP/POP3; MIME; SMTP; T.120; H.323 (IP); H.320 (ISDN); SNMP; LDAP; DHCP; X.500; X.400; BGP; DNS
Network Management Service Interface and Integration Interoperability Data Format / Classification eXtensible Markup Language (XML)
Network Management Service Interface and Integration Interoperability Data Transformation eXtensible Stylesheet Language
Data Recovery Service Platform and Infrastructure Database / Storage Storage EMC Symmetrix NAS/HP SAN/StorageWorks Storage Arrays
Network Management Service Platform and Infrastructure Delivery Servers Application Servers Macromedia Cold Fusion MX (Web App Dev); Lsoft ListServ (Email List Management); Verity Content Classification Engine; Microsoft Internet Information Services
Network Management Service Platform and Infrastructure Delivery Servers Application Servers Microsoft Windows Server; erwoven Teamsite Server; OpenDeploy Server; Templating and Development Suite (Content Management); Verity Ultraseek (Spider & Search); Elsop LinkScan (Link Validation and Error Checking); Urchin (Web Log An
Multimedia Service Platform and Infrastructure Delivery Servers Media Servers Microsoft Windows Server; Real Audio; RealNetworks Helix Universal Server (Streaming Media)
Email Service Access and Delivery Delivery Channels Internet Microsoft Outlook Web Access (OWA)
Voice Communications Service Access and Delivery Access Channels Wireless / PDA BlackBerry smartphones; cellular phones
Computer / Telephony Integration Service Access and Delivery Access Channels Collaboration / Communications IP Telephony including: IP Private Branch Exchange (PBX); Automated Call Distribution (ACD); Interactive Voice Response (IVR); PC-based Softphones, Telephony Application Program Interface (TAPI)
Audio Conferencing Service Access and Delivery Access Channels Collaboration / Communications IP Telephony
Voice Communications Service Access and Delivery Access Channels Collaboration / Communications Desktop phones including: IP-based phones, IP-based softphones, analog phones, ISDN phones. Mobile phones including BlackBerry smartphones and cell phones.
Network Management Service Platform and Infrastructure Hardware / Infrastructure Network Devices / Standards Switch; Router; Firewall; Network Interface Card (NIC); Gateway; T1/DS3/OC3; VPN Concentrator; RADIUS; TACACS
Video Conferencing Service Platform and Infrastructure Hardware / Infrastructure Video Conferencing Multipoint Conference Unit (MCU); Bridges; H.323-to-H.320 Gateways; Codecs
  1. Will the application leverage existing components and/or applications across the Government (i.e., USA.Gov, Pay.Gov, etc)? yes
    1. If "yes," please describe. EDUCATE will leverage government wide common solutions from the Infrastructure optimization LoB/ ITI LoB.

Part III: For "Operation and Maintenance" investments ONLY (Steady State)

Section A: Risk Management (All Capital Assets)

  1. Does the investment have a Risk Management Plan? yes
    1. If "yes," what is the date of the plan? Oct 26, 2007
    2. Has the Risk Management Plan been significantly changed since last year's submission to OMB? no
    3. If "yes," describe any significant changes: EDUCATE is also using a Risk traceability matrix which is updated weekly and will be used to track, assign, and close risks.
  2. If there currently is no plan, will a plan be developed? [Not answered]
    1. If "yes," what is the planned completion date? [Not answered]
    2. If "no," what is the strategy for managing the risks? [Not answered]

Section B: Cost and Schedule Performance (All Capital Assets)

  1. Was operational analysis conducted? no
    1. If "yes," provide the date the analysis was completed. [Not answered]
    2. If "yes," what were the results? [Not answered]
    3. If "no," please explain why it was not conducted and if there are any plans to conduct operational analysis in the future: The Department of Education is in the process and planning stage to conduct Operational Analysis in the next 6 months.
  2.  
    1. What costs are included in the reported Cost/Schedule Performance information (Government Only/Contractor Only/Both)? Contractor Only

2. b Comparison of Plan vs. Actual Performance Table:

Description of Milestone Planned Actual Variance
Completion Date Total Cost ($M) Completion Date Total Cost ($M) Schedule:Cost
(# days/$M)
Security & Privacy Operations (SP) Support Sep 30, 2009 6.636 [Not answered] [Not answered] [Not answered] [Not answered]
Desktop Services (DS) Sep 30, 2009 12.158 [Not answered] [Not answered] [Not answered] [Not answered]
Helpdesk Support (HS) Sep 30, 2009 2.472 [Not answered] [Not answered] [Not answered] [Not answered]
Systems/Data Center Operations (SD) Support Sep 30, 2009 7.822 [Not answered] [Not answered] [Not answered] [Not answered]
E-Mail (EM) support Sep 30, 2009 3.15 [Not answered] [Not answered] [Not answered] [Not answered]
Network Services (NS)\Telecommunications\Multimedia Services (NS) Support Sep 30, 2009 22.704 [Not answered] [Not answered] [Not answered] [Not answered]
Disaster Recovery (DR) Sep 30, 2009 2.058 [Not answered] [Not answered] [Not answered] [Not answered]
Security & Privacy Operations (SP) Support Sep 30, 2010 6.636 [Not answered] [Not answered] [Not answered] [Not answered]
Desktop Services (DS) Sep 30, 2010 12.158 [Not answered] [Not answered] [Not answered] [Not answered]
Helpdesk Support (HS) Sep 30, 2010 2.472 [Not answered] [Not answered] [Not answered] [Not answered]
Systems/Data Center Operations (SD) Sep 30, 2001 7.822 [Not answered] [Not answered] [Not answered] [Not answered]
E-Mail (EM) Support Sep 30, 2010 3.15 [Not answered] [Not answered] [Not answered] [Not answered]
Network Services (NS)\Telecommunications\Multimedia Services (NS) Support Sep 30, 2010 22.704 [Not answered] [Not answered] [Not answered] [Not answered]
Disaster Recovery (DR) Sep 30, 2010 2.058 [Not answered] [Not answered] [Not answered] [Not answered]

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